Shipping policy

Shipping Policy

At WILDER, we are committed to ensuring that your orders are delivered promptly and efficiently. Please review our shipping policy to understand how we handle orders, delivery, and related matters.

1. Shipping Coverage

We currently ship to all provinces within Thailand. At this time, we do not offer international shipping.

2. Processing Time

• Orders are processed Monday through Friday, excluding public holidays.

• Orders placed before 12:00 PM will generally be processed the same day. Orders placed after this time will be processed the next business day.

• Processing time typically takes 1-2 business days. You will receive a confirmation email with tracking details once your order is shipped.

3. Delivery Time

• Standard shipping: 3-5 business days

• Express shipping (if applicable): 1-2 business days.

• Delivery times may vary based on your location and the courier service.

4. Shipping Fees

• Standard Shipping: Varies

• Express Shipping: Varies

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your shipment. Please allow up to 24 hours for the tracking information to update.

6. Delivery Issues

• If your package is delayed or lost, please contact our support team at support@wilder.co or via LINE: @drinkWILDER for assistance.

• If delivery fails due to an incorrect or incomplete address provided by the customer, any additional costs for reshipping will be the customer’s responsibility.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of receiving your package. Provide a photo of the damaged items and your order number so we can resolve the issue promptly.

8. Delivery Partner

We work with trusted courier services to ensure reliable and timely delivery. Specific couriers may vary depending on your location.

9. Contact Us

For any questions regarding shipping, please contact us:

• Email: support@wilder.co

• LINE: @drinkWILDER